NORTH POINT AVIATION LIMITED

NORTH POINT AVIATION LIMITED (‘NORTH POINT AVIATION LIMITED’, ‘we’, ‘us’, or ‘our’) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at www.northpointaviation.co.uk, make an enquiry, or use our services.

We are a UK-based private aviation charter broker. We act as data controller for the personal data we process about you. Our contact email for data-related matters is: sales@northpointaviation.co.uk.

 Depending on how you interact with us, we may collect the following categories of personal data.

• Name, email address, telephone number, and company name (via our contact or enquiry forms)
• Details of your flight requirements (including travel dates, destinations, passenger numbers, and any special requirements)
• Passport or identification details (where required to arrange charter flights)
• Dietary requirements or medical information relevant to your flight (only where you provide this voluntarily)
• Any correspondence you send to us by email or other means

• IP address and browser/device type
• Pages visited, time on site, and referring URLs
• Cookie and tracking data (see our Cookie Policy for full details)

We use your personal data for the following purposes and rely on the legal bases set out under UK GDPR:

To respond to your enquiries and provide charter services: We process this data to perform a contract with you, or to take steps at your request prior to entering into one (Article 6(1)(b) UK GDPR).

To manage your booking and flight arrangements: Necessary for the performance of a contract (Article 6(1)(b) UK GDPR).

To comply with legal and regulatory obligations: Including aviation regulations, financial record-keeping, and anti-money laundering requirements (Article 6(1)(c) UK GDPR).

To send you relevant updates or promotional communications: Only where you have given your consent or where we have a legitimate interest in keeping you informed about our services. You may opt out at any time (Article 6(1)(a) or 6(1)(f) UK GDPR).

To improve our website and services: We have a legitimate interest in understanding how our website is used in order to improve it (Article 6(1)(f) UK GDPR).

We do not sell your personal data. We may share it with the following third parties where necessary:

• Aircraft operators and ground handlers required to fulfil your charter booking
• Security and risk management partners (including ALMA Risk, where relevant to your travel)
• Medical assistance providers, where medical evacuation services are required
• IT and website service providers who support the operation of our website
• Analytics providers (e.g. Google Analytics) on an anonymised or pseudonymised basis
• Professional advisers (legal, financial, or insurance) where required
• Regulatory bodies or law enforcement where we are legally required to do so

Where we share data with third-party operators or partners internationally (for example, in connection with international flights), we ensure appropriate safeguards are in place in line with UK GDPR requirements.

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Enquiry and contact data: up to 2 years if no booking is made
• Booking and flight records: 7 years (to comply with financial and regulatory obligations)
• Marketing preferences: until you withdraw consent or opt out

After the applicable retention period, data is securely deleted or anonymised.

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access – to request a copy of the data we hold about you
• Right to rectification – to ask us to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to ask us to limit how we use your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making – we do not make automated decisions that significantly affect you

To exercise any of these rights, please contact us at: sales@northpointaviation.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies independently.

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and the ‘last updated’ date at the top of this document will reflect any changes. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

NORTH POINT AVIATION LIMITED

Email: sales@northpointaviation.co.uk

Website: www.northpointaviation.co.uk